A chief has appealed to the National Media Commission (NMC) to compel mobile telecommunication service providers to make customers have value for their money.The Paramount Chief of Gomoa Akyempem Traditional Area in the Central Region, Obrifo Ahunaku Ahor Ankobea III, told the GNA that services rendered by the providers are an insult to the integrity of Ghanaians.
He said services, especially those rendered by the Media Telecommunications Network (MTN), is a disgrace to the country and urged NMC to place a ban on promotion and sponsorship programmes by service providers until they improve their services to customers. "It seems telecommunication service providers are in the country to boost their ego through promotions but not to render telecommunication services to the people. The best means of promoting one's business is to render quality service to customers," he said.
Obrifo Ahunaku Ahor Ankobea said investors and tourists who visit the country and would like to use cellular phones to communicate would be disappointed "as the services are nothing to write home about." He said escalating transport fares enjoins Ghanaians to rely on cellular phones. The nation, therefore, needs a reliable telecommunications network but not the type being rendered at the moment.
The chief recalls the time NMC placed a temporary ban on the sale of sim cards and said their services improved a little but when the ban was lifted the services had gone worst. "It is irritating making calls, especially on MTN these days, as it takes a longer time before the call goes through. The popular response of switched off or out of coverage area greets a caller even if the person you are calling is standing besides you," he said and appealed to the NMC to save the people from exploitation.
